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1. When will I receive my tracking number after placing my order?
After placing your order, please allow 48 hours for us to process your order and provide you with your tracking number. Once your order has shipped, you will receive a confirmation email containing your tracking number to track your package.

2. Why might I receive my package in multiple shipments?
Your order may be shipped from different warehouses, depending on the availability of the products you ordered. Therefore, it is possible that you will receive your items in several separate shipments. Don't worry: this does not affect free shipping or the initial delivery time.

Shipping Methods & Rates:

• Standard Shipping: FREE
• PREMIUM Shipping (Theft Insurance): €5.90

How does a delivery work?

Depending on the method chosen during your payment, preparation times vary: when placing an order, we take 48 hours to prepare and ship your order (Monday to Friday). This allows you to cancel your order if necessary.

Exchanges & Returns:

We accept exchanges and refunds within 14 working days after receipt of your order, in accordance with French regulations.

We accept standard debit & credit cards.

SECURE PAYMENT

We use Standard Secure Sockets Layer (SSL) technology to encrypt your information.

Our HTTPS certified site is therefore unable to read your information, whether it be your first and last name, or details concerning your payment method.

This protocol enables various functionalities:

• Two-factor authentication: ensuring your data is sent to the secure server in question.
• Encoding: your data is encrypted, and only the secure server can read it.
• Data integrity: verification of transferred data to ensure it remains intact.